On this week’s episode, I’m thrilled to chat with hospitality and hotelier legend Charles McDiarmid of the Wickaninnish Inn in Tofino BC.
Charles grew up in Tofino and fell in love with the idea of running his own hotel from a young age. After studying at Cornell and gaining experience with the Four Seasons Hotel Group across North America, he returned home to Tofino to pursue his dream.
We talk about what hospitality truly means and what it takes to anticipate your guests needs before they even arrive. For me, it was a fascinating discussion. As a restaurateur, you only need to make a guest happy for a few hours. From a hotelier perspective, that experience has to last for days.
I hope you enjoy our conversation.
A special thank you to this episode sponsor:
BC Dairy
https://bcdairy.ca/